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Shipment, Return, and Refund Policy

Swiss Bake Ingredients Pvt. Ltd.

Our website www.swissbake.ch offers a third-party shipping service for purchasing SwissBake速 products. We have associated with shipping partners like ____________________ to handle the shipping.

Shipping Information

  • We do not allow personal pickups from our warehouse.
  • Shipping charges may vary from a flat shipping charge per order to per kg shipping charge, depending on the delivery location.
  • Special handling and warehousing charges may apply on a case-by-case basis.

Delivery Time

Our deliveries are swift and usually made within 4-10 days (excluding Sundays and bank holidays) from the dispatch date. Although delivery times may exceed in exceptional situations or for pin codes that are out of serviceable areas.

To track the delivery status in real-time, customers can use the tracking details provided by us.

Payment Policy

We offer various payment options including:

  • Credit/Debit card
  • Net banking
  • Bank transfer
  • Payment via cheque
  • Credit after mutual understanding and approval

Return Policy

There is a return policy in place in case of quality concerns or delivery of damaged products. Our customers can connect with us directly within three days of delivery via:

In such cases, Swiss Bake Ingredients Pvt Ltd will bear the cost of return and replace the product at the earliest.

Replacement Policy

Replacements are handled strictly on a case-by-case basis. If the customer requests a product replacement or returns the product due to quality or damage related issues, we will review the complaint within 5 to 7 working days. We strive to replace the product at the earliest within 12 to 15 working days.

Refund Policy

Payments made against goods purchased from our website are non-refundable.

For more information, our customers can reach out to us at: